Miloji Chat ("us", "we", or "our") operates the Miloji Chat mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.
We collect various types of information for a range of legitimate purposes, all aimed at delivering, maintaining, and enhancing the quality of our Service. This information helps us improve functionality, personalize your experience, ensure platform security, and communicate effectively with our users. The types of data we collect generally fall into two main categories: Personal Data and Usage Data.
While using the Miloji Chat Service, we may ask you to voluntarily provide us with certain personally identifiable information, also referred to as “Personal Data.” This information can be used to contact or identify you, and may include, but is not limited to:
Your first and last name
Your email address
Your profile photo or other user-generated content
Other identifiers or data that you choose to provide when creating or updating your profile
We may collect this data during account registration, when you interact with customer support, when using certain features, or through forms and in-app settings. You may choose not to provide some of this information, but doing so may prevent access to certain features of the Service.
In addition to the information you provide directly, we may automatically collect certain technical data when you access or use the Service—especially through mobile devices. This type of information is referred to as “Usage Data” and helps us analyze how users interact with the platform so we can troubleshoot problems, optimize performance, and enhance your overall experience.
This Usage Data may include:
The type and model of your mobile device
Your device’s unique identifiers (such as advertising ID or device ID)
Your device’s IP address
Your mobile operating system and its version
The type of mobile internet browser you are using
Your language preferences and time zone settings
Diagnostic and crash data, including logs of errors or app malfunctions
General location data (e.g., country or city-level, not precise GPS location)
This data is collected through standard technologies such as log files, and analytics tools, and is used in aggregate form unless otherwise necessary for specific support or security reasons.
Miloji Chat uses the information we collect for a variety of legitimate purposes, all aimed at delivering a secure, efficient, and personalized user experience. We process both personal and usage data in accordance with applicable data protection laws and solely for purposes that are necessary to operate and improve our Service. Specifically, we may use your data in the following ways:
To Provide and Maintain the Service: We use your information to deliver the core functionality of Miloji Chat, such as account creation, login, communication tools, and profile personalization.
To Notify You About Changes: Your contact information may be used to inform you about updates to our Service, changes to our policies, or important system notifications that affect your use of the platform.
To Enable Interactive Features: If you choose to engage with features such as messaging, media sharing, profile discovery, or in-app purchases, we use your data to make those interactions possible and seamless.
To Provide Customer Support: When you reach out to us for assistance, we use the data you provide—including your account details and past usage patterns—to resolve issues efficiently and offer technical or customer care support.
To Improve the Service: We analyze how users interact with Miloji Chat to identify trends, fix bugs, optimize performance, and develop new features that better meet your needs and expectations.
To Monitor and Analyze Usage: Usage data helps us track the health and performance of our systems, identify unusual activity, and ensure the app is functioning as intended across different devices and regions.
To Detect, Prevent, and Address Technical Issues or Security Threats: We use collected data to maintain the safety and integrity of the platform by identifying and responding to crashes, abuse, fraud, unauthorized access, and other technical vulnerabilities.
We do not use your data for any purpose beyond those listed above without first obtaining your explicit consent, unless we are legally required to do so. Your data is processed securely and is only retained for as long as necessary to fulfill these purposes.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Miloji Chat may disclose your Personal Data to third parties in good faith, when such disclosure is reasonably necessary to fulfill legal, security, or operational requirements. These disclosures are made with care and only when permitted or required by applicable law. Specifically, your data may be disclosed under the following circumstances:
To Comply with a Legal Obligation: We may disclose your information when required to do so by law, legal process, subpoena, or governmental request. This includes cooperating with law enforcement authorities, courts, or regulators to fulfill reporting obligations or respond to lawful investigations.
To Protect and Defend the Rights or Property of Miloji Chat: We may share information to enforce our Terms of Service or other agreements, including for billing and collection purposes, intellectual property protection, or fraud prevention.
To Prevent or Investigate Possible Wrongdoing: If we believe a user is engaging in illegal activities, violating platform rules, or misusing the Service, we may disclose data to investigate, prevent, or take action against such misconduct.
To Protect the Personal Safety of Users or the Public: In situations involving potential threats to the safety, security, or health of users or the public (including cases of harassment, violence, or exploitation), disclosure of relevant information may be made to the appropriate authorities or parties.
To Protect Against Legal Liability: We may disclose your data if such disclosure is necessary to protect the company from legal claims, respond to allegations, or assert legal rights in defense of our interests.
In all such cases, we will evaluate the necessity of disclosure carefully and limit the information shared to only what is relevant and required. Whenever possible and appropriate, we will notify you of such disclosures, unless prohibited by law or if such notice could compromise an investigation or the safety of individuals.
At Miloji Chat, the security and confidentiality of your Personal Data is a top priority. We are committed to protecting your information from unauthorized access, disclosure, alteration, or destruction. To achieve this, we implement a variety of industry-standard technical, administrative, and physical safeguards designed to ensure a reasonable level of security appropriate to the risk.
These security measures may include data encryption, access controls, secure server infrastructure, firewalls, anonymization or pseudonymization of sensitive information, and regular system audits. We also limit access to your Personal Data to authorized personnel who need the information to perform their job functions, and who are contractually obligated to maintain its confidentiality.
However, it's important to note that no method of transmission over the Internet or method of electronic storage is completely secure. Despite our best efforts to apply strong security protocols, we cannot guarantee absolute security of your Personal Data.
We recommend that you also take steps to protect your personal information—for example, by choosing a strong password, keeping it confidential, and being cautious about sharing sensitive data in public or unsecured environments.
When you use our products or services, certain information may be collected by third-party SDKs. This information can include, but is not limited to, device identifiers, usage data, and network information.
We employ Bugly for aiding in the resolution of crash issues, as well as for the analysis and precise identification of the underlying problem. Some data collected, such as Device ID and UID, along with performance crash logs, will be uploaded to https://android.bugly.qq.com as part of this process. For insights into its privacy policy, kindly consult https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56.
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
You have the right to delete your Miloji Chat account at any time. To do so, you may use click Me>Settings>Delete Account or contact us directly to request removal. Your profile, messages, media, and other personal information will be permanently removed from our systems after a grace period of up to 30 days, during which you may reactivate your account by logging in. Some information may be retained beyond this period if necessary to comply with legal obligations, enforce our terms of service, or resolve any disputes. Additionally, anonymized or aggregated data that does not identify you personally may be kept for analytical purposes. Please be aware that once your account is deleted, the process cannot be reversed, so we recommend saving any important data before requesting deletion.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We may update or revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or improvements to our Service. When we make significant updates, we will notify you by posting the revised Privacy Policy on this page and, where appropriate, through in-app notifications or other communication channels. We encourage you to review this page regularly to stay informed about how we collect, use, and protect your information. By continuing to use Miloji Chat after any updates are posted, you agree to be bound by the revised Privacy Policy. If you do not agree with the changes, please discontinue your use of the Service.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently. You can reach our customer support and privacy team via email at bhavanirawna@gmail.com. Whether you need further information about our data practices, wish to exercise your privacy rights, or have any other related concerns, we are here to assist you. Your feedback is important to us as we strive to maintain a safe and trustworthy environment for all Miloji Chat users.